24/7 After-Hours Call Answering for Your Business
Professional local teams answering overnight, on weekends and public holidays, strictly following your rules and processes as an extension of your business.
Callers with an urgent problem hang up and call the next provider
A burst pipe, a sick patient, a tenant locked out, a server down. Callers facing an emergency will not leave a message, and the issues left until morning are the ones that cost the most.
TMC manages your out-of-hours enquiries and escalates to your techs only when your rules say to, so your team gets the night off and your callers still get a real person.
Answered overnight, escalated when it matters
Every out-of-hours call answered live in your business name by a local team, with messages and enquiries handled on your rules.
- Overnight, weekends and public holidays
- Your script, your business name
- Messages by SMS or email
- Detailed overnight reporting
We manage your enquiries and escalate to your techs, helping you get your team off the phones overnight.
- Triage on your own urgency criteria
- Escalation to your on-call team
- Situations monitored until attended to
- Routine calls held for the morning
Switch us on for close-down periods and public holidays, and back off when your team returns.
- Christmas and Easter close-downs
- Public holidays and long weekends
- Switch on and off as you need
- Same team, same script
We’re here when you’re not, 365 days a year
Nights, weekends and public holidays are covered by the same trained teams who answer during the day.
After-hours call plans from $41.47/month
A short call with a specialist to map your roster, define your emergencies and agree the escalation chain. No obligation.
- Roster and escalation chain mapped
- Emergency criteria agreed
- 7-day free trial available