24/7 Live Chat, Social Media & Email Support
Don’t leave your customers waiting. We act as an extension of your business with real, local teams managing your customer contact 24/7.
Chat, DMs and email. On-brand replies. Real local people.
↘ Scale your digital supportCall 1300 728 2681300 728 268 (Aus) | 0800 230 0000800 230 000 (NZ)
1000s
of businesses across Australia and New Zealand
50+
years in business
24/7
call management, we never close
Slow replies lose customers
Every unanswered message is a customer left waiting
Customers expect a reply in minutes, not tomorrow. Slow chat and email responses send them elsewhere, and unmonitored social feeds leave your reputation exposed.
TMC handles your website chats and social feeds 24/7 from our in-house Australian and New Zealand call centres, in your brand voice.
✓24/7 live chat support
✓Social media management across all major platforms
✓Messages, comments and DMs answered in your brand voice
✓Customer service enquiries and complaint handling
50+
years in business
24/7
local teams
Omnichannel coverage
Every written channel, one team
One team across every channel your customers use, working from one knowledge base.
Website chatFacebookInstagramLinkedInXEmail inboxes
Or whichever platforms matter to your business
How it works
What we run for you
Scripts and tone guides are built with you up front, so replies stay consistent whether a message arrives at 9am or 2am.
We build your knowledge base, tone and escalation rules.
Our team replies across chat, social and email in your voice.
Complex cases reach your team, ready to act on.
Pricing
Digital support pricing, scoped to your channels
Tailored pricing
Priced to your channels, hours and volume
Quoted to your channels and hours, in $AUD or $NZD
Chat, social and email covered
Replies in your brand voice
Escalation to your team
Real-time reporting
Priced on the channels and hours you need covered.
Not sure what you need?
Book a chat with TMC
We will look at your current channels and volumes and recommend what to cover first.
- Channel and volume review
- Tone guide and scripts built with you
- Start with one channel if you prefer
Never leave a customer waiting. Chat, DMs and email answered while your team sleeps.
↘ Talk to TMC1300 728 2681300 728 268
Common questions answered
FAQs
+Which channels can you cover?
Your website chat widget, your Facebook, Instagram, LinkedIn and X accounts, and email inboxes, or whichever platforms matter to your business.
+Will replies sound like us?
Yes. Scripts and tone guides are built with you up front, so the response style stays consistent around the clock.
+How fast do you reply?
Fast. You get real-time reporting on volume, response times and engagement, so you can see it for yourself.
+What happens with a complaint or complex request?
It is handed to the right person on your team, with the conversation and details captured.
Tell us where your customers are writing
Share your channels and rough volumes. A local consultant comes back within one business day.
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