24/7 Virtual Receptionist & Phone Answering for Your Business
Real local people answering in your business name, on your script, day and night.
A front desk for Australian and New Zealand businesses, without the cost of a hire
Missed calls go straight to a competitor. Pulling your team or your fee earners off real work to answer the phone costs you twice.
TMC answers in your business name, follows the script you approve, and handles each caller the way your own receptionist would: full time, only when you are busy, or just while someone is on leave.
Full-time, overflow, or short-term cover
We become your front desk. Every call is answered live in your business name, all day and all night, with messages and transfers handled on your rules.
- Every call answered live, 24/7
- Custom greeting and capture script
- Warm transfers to your team
- Messages by SMS or email the moment the call ends
Your phones ring in-house first. When your lines are busy, at set times of day, or when a specific person is unavailable, calls roll to us and are answered on your script.
- Triggered on busy lines, time of day or specific days
- No calls lost to voicemail at peak times
- Same script as your in-house team
- Only pay for what you use
Switch us on for a staff absence, the Christmas close-down or a seasonal spike, and switch us off when you are back to full strength.
- Leave, sick days and holiday close-downs
- Seasonal and campaign surges
- Switch on and off as you need
- Scales up for known peaks like EOFY and Christmas
How TMC virtual reception works
Our reception team handles bookings, message taking, warm transfers and escalation of the urgent calls. The service is shaped to your business, not pre-packaged.
Bundled call plans from $41.47/month
Try live answering free for seven days. If it is not the right fit, cancel in writing within the seven days, no charge.
- Larger opportunities reviewed case by case
- Cancel in writing within seven days to exit
- Standard agreement from day eight, three-month minimum term